FAQ

About

holykeebs is a tiny store operated from Israel. I just like soldering.

holykeebs specializes in ergonomic split keyboards with pointing devices such as trackballs, touchpads and trackpoints.

Shipping

Do you ship globally?

Yes, if you don't see your country in the shipping page, please contact us.

What shipping methods are available?

Economy methods:

• To the US: items are sent to a fulfillment center in the east coast and then dispatched using USPS.
• Rest of the world: items are sent to a fulfillment center in Belgium and then dispatched using Landmark Global. This method uses post office services for the last leg of the delivery.

Express shipping is available using FedEx.

Transit time for economy shipping is around 10-15 days on average, while FedEx is around 5-10 days.

My order's tracking has not been updating!

This can be a customs issue, port issues, parcel / postal system overload, and many more reasons we cannot influence. Please reach out after you have not seen an about for at least a week.

Economy shipping options are delivered on the last leg using the destination country's postal service. The tracking number should show up in your local post office systems and will often have more detailed information (only works once the package arrived at the destination).

Taxes and Duties

Import duties, taxes, and other fees are the responsibility of the customer and are not included. Your local carrier or customs office will notify you upon receiving the shipment if any payment is required.

If you have any questions about how your package was declared, please reach out.

Warranty and Support

Whether you order a kit or use the build service, we do our best to test everything before shipping. If you discover an issue after unboxing, please reach out and we'll sort it out. For general firmware questions, please use the help-firmware discord channel. Other warranty and support services aren't provided.

We also encourage visiting the larger keyboard communities such as r/ErgoMechKeyboards, r/MechanicalKeyboards, QMK / Low Profile Keyboards discord server.

Refunds and Returns

Cancellations

Please contact as soon as possible if you have any problems with your order or wish to cancel.

Returns

Contact me within: 14 days of delivery.

Ship items back within: 30 days of delivery.

• Buyers are responsible for return shipping costs, which must have tracking.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• If your order was sent to you using free shipping, $15 will be deducted from your refund.

NOTICE

Returns on keyboards that were not bought with hotswap sockets are not possible.

Wireless

I'd love to do wireless builds but there isn't official support for the pointing devices we use in ZMK. There are various efforts but those aren't confirmed to fully work or be power efficient.

Low Profile vs. Choc

The difference between these two is the key spacing, i.e. how close the keys are to each other:

1. MX keyboards use a grid of 19x19mm squares. Some keyboards with choc switches also use this, which results in small gaps between keys.
2. Choc spacing uses 18x17mm squares, and produces a more tight arrangement with minimal key spacing. It is specifically designed for Kailh's choc switches (hence the name).

For choc keyboards, we differentiate these two styles of spacing by calling the former Low Profile and the latter Choc.

New Keyboards

Every few months I will add new keyboards models or extend the ones already offered with new features. If you have a specific need that you think would also garner interest from others, feel free to reach out and I might be incentivized to go for that next.

Firmware

Can I Change Split Master

Yes, see SPLIT_POINTING_ENABLE.

Dual Pointing Devices

All combinations are possible except for two trackpoints due to lack of support in QMK.

Remapping Keys

With VIA, keys and layers can be changed without flashing the keyboard. Go to the VIA web app, or download the desktop app. If you don't want to use VIA, please consult QMK docs on how to create your own keymap.

Trackpoint Calibration

Most trackpoints move the same in all directions, but some may move slower in certain directions. This can be calibrated in firmware by modifying the movement in the misbehaving directions.

This code snippet is a simple solution that bumps the movement for a trackpoint that moves slower in the left and bottom directions. Adjust the multiplier and directions to your need:

#define PS2_MOUSE_MULTIPLIER 2

void ps2_mouse_moved_user(report_mouse_t *mouse_report) {
  // Moving left.
  if (mouse_report->x < 0) {
    mouse_report->x *= PS2_MOUSE_MULTIPLIER;
  }
  // Moving down.
  if (mouse_report->y > 0) {
    mouse_report->y *= PS2_MOUSE_MULTIPLIER;
  }
}

If this doesn't solve your problem, reach out.

Hardware: Fasteners, Spacers

All of our keyboards use these screws and spacers.

• Flat head M2 H1.3 hex screws (5mm bottom side, 3mm top side).
• M2 gold spacers (4mm low profile keyboards, 7mm MX keyboards).
• M2 silver spacers for OLED (11mm for low profile sockets, 13mm for machine sockets).

These are common on Aliexpress in case you need to get additional ones (but feel free to reach out if you'd like us to send you some). You may try these links but they're not guaranteed to stay up or be the most affordable option (screws, gold spacers, silver spacers)